
Career Opportunity in Malaysia Channel
24 Jun, 14:44
Job : *NATIVE THAI CUSTOMER SERVICE (9 HC)*
Location: Kuala Lumpur
Salary : RM - - RM -
*MUST HAVE*
Bachelor Degree holder
-Min 1 year customer service experience
-Native Thai and fluent in English
-Willing to work in Malaysia & work according to shift hours
*OTHERS/ADVANTAGES*
Technical Support experience is highly preferred
-Problem solving mindset & attitude
-Ability to multitask
*RESPONSIBILITIES*
Provide primarily customer service based support to End Customers via the Channels.
-Accurately record each Contact and update End Customers cases into CRM platform and trackers platforms, following appropriate processes.
-Activate and engage with End Customers whilst providing accurate information of the End Customers issue at hand.
-Be familiar with all policy, processes, and product knowledge and escalation paths.
-Ensure End Customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
-Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
-Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
!! PLEASE APPLY USING LINK BELOW !!
https://seekers.my/jobfinder/jobs/native-thai-customer-service-6-hc-846850?uid=5749
Location: Kuala Lumpur
Salary : RM - - RM -
*MUST HAVE*
Bachelor Degree holder
-Min 1 year customer service experience
-Native Thai and fluent in English
-Willing to work in Malaysia & work according to shift hours
*OTHERS/ADVANTAGES*
Technical Support experience is highly preferred
-Problem solving mindset & attitude
-Ability to multitask
*RESPONSIBILITIES*
Provide primarily customer service based support to End Customers via the Channels.
-Accurately record each Contact and update End Customers cases into CRM platform and trackers platforms, following appropriate processes.
-Activate and engage with End Customers whilst providing accurate information of the End Customers issue at hand.
-Be familiar with all policy, processes, and product knowledge and escalation paths.
-Ensure End Customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
-Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
-Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
!! PLEASE APPLY USING LINK BELOW !!
https://seekers.my/jobfinder/jobs/native-thai-customer-service-6-hc-846850?uid=5749










